1. Introduction

These Terms and Conditions ("Terms") govern the use of services provided by Helvius Private Limited, operating under the brand name Helvius ("Company", "we", "us", or "our").

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Helvius's website if you do not accept all of the terms and conditions stated on this page.

2. Company Information

Legal Name: Helvius Private Limited
Brand Name: Helvius
Registered Address: Muhammad Jehangir Khan, Near Pak Pearl College, Multan Road, Qureshi More, Dera Ismail Khan, KPK, Pakistan
Support Email: support@helvius.com
Governing Law: Laws of the Islamic Republic of Pakistan

3. Services Offered

Helvius provides the following services:

• Shared Web Hosting (Fully Managed)
• VPS / Cloud Hosting (Self-Managed unless stated otherwise)
• Dedicated Servers
• Domain Registration
• Email Hosting
• Managed Hosting Services

Service features, limits, and pricing are defined on our website or official invoices and may vary by plan.

4. Account Responsibility

• Clients are responsible for maintaining the confidentiality of their account credentials.
• Activities performed under a client's account are the sole responsibility of the client.
• Helvius is not liable for unauthorized access caused by client negligence.

5. Billing, Payments & Refunds

5.1 Payments

We accept the following payment methods:

• Bank Transfer (Local & International)
• Credit/Debit Cards

International clients may pay via local or SWIFT bank accounts (USD, EUR, GBP).

5.2 Billing Cycles

Services may be billed:

• Monthly
• Semi-Annually (6 months)
• Annually (12 months)

All fees must be paid in advance unless agreed otherwise in writing.

5.3 Refund Policy

• A 7-day refund window applies to eligible hosting services.
• Refunds are subject to a 30% administrative and processing deduction.
• Domain registrations, setup fees, and renewals are non-refundable.
• Refunds are not provided for suspended or terminated accounts due to policy violations.

Please refer to our Refund Policy page

6. Acceptable Use Policy (AUP)

Clients agree not to use Helvius services for any unlawful or prohibited activities.

The following are strictly prohibited:

• Adult or pornographic content
• Cryptocurrency mining or related activities
• Bulk email, spam, or unsolicited messaging
• Pirated software, cracked applications, or copyright infringement
• Any activity violating Pakistan law or international regulations

Violation of this policy may result in immediate suspension or termination without notice.

7. Suspension & Termination

Helvius reserves the right to:

• Suspend or terminate services without prior notice for policy violations.
• Automatically suspend or terminate accounts for non-payment.
• Delete data from terminated accounts without obligation to retain backups.

Outstanding balances remain payable even after suspension or termination.

8. Data, Backups & Loss

• Helvius may provide automatic backups as a courtesy.
• No guarantee is made regarding data availability, integrity, or recovery.
• Clients are solely responsible for maintaining their own backups.
• Helvius shall not be liable for data loss, corruption, or downtime.

9. Uptime & Service Level Agreement (SLA)

• Helvius aims to provide a minimum of 90% uptime.
• Downtime caused by maintenance, third-party failures, force majeure events, or client actions is excluded.
• SLA credits, if any, are at Helvius' sole discretion and do not constitute cash refunds.

10. Limitation of Liability

To the maximum extent permitted by law:

• Helvius shall not be liable for indirect, incidental, special, or consequential damages.
• Total liability shall not exceed the amount paid by the client for the affected service during the preceding billing cycle.
• Services are provided on an “as-is” and “as-available” basis.

11. Indemnification

Clients agree to indemnify and hold harmless Helvius, its directors, employees, and partners from any claims, damages, losses, or legal expenses arising from:

• Use or misuse of services
• Violation of these Terms
• Violation of applicable laws or third-party rights

12. Domain Registration

• Domain registrations are subject to third-party registry rules.
• Helvius is not responsible for domain availability, renewal failures, or registry disputes.
• Domain fees are non-refundable once processed.

13. Privacy Policy

Use of Helvius services is also governed by our Privacy Policy, which outlines how user data is collected and processed.

14. Amendments

Helvius reserves the right to modify these Terms at any time.

Continued use of services after changes constitutes acceptance of updated Terms.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of Pakistan.

Any disputes shall be subject to the exclusive jurisdiction of courts in Pakistan.

16. Contact Information

For support or legal inquiries: support@helvius.com