1. Refund Eligibility

• A 7-day refund window applies to eligible hosting services. Refunds will only be considered for services initiated within the last 7 days from the date of the refund request.
• To be eligible for a refund, the account must be in good standing, with no outstanding balances, policy violations, or misuse of services.
• Refunds are processed only upon written request submitted through our official support channels.

2. Refund Amount and Deductions

• Refunds are subject to a 30% administrative and processing deduction. This deduction covers costs associated with account setup, transaction fees, and operational expenses.
• The refund amount will be calculated based on the prorated value of the unused portion of the service period, minus the 30% deduction.

3. Non-Refundable Items

The following items are non-refundable under any circumstances:

• Domain registrations.
• Setup fees.
• Renewals of hosting plans or add-ons.

4. Exceptions and Limitations

• Refunds are not provided for suspended or terminated accounts due to policy violations, including but not limited to spam, illegal activities, excessive resource usage, or breach of our Terms of Service.
• No refunds will be issued for services that have been fully utilized or for requests made after the 7-day window.
• Refunds are not applicable to promotional or discounted services unless explicitly stated in the original offer.

5. Refund Process

• To request a refund, contact our support team at [Insert Contact Email/Phone] with your account details, reason for the refund, and any relevant documentation.
• Upon approval, refunds will be processed within 14 business days via the original payment method. Processing times may vary depending on your payment provider.
• All refund decisions are final and at our sole discretion.

6. Additional Terms

• This policy does not affect your statutory rights under applicable consumer protection laws.
• We reserve the right to modify this Refund Policy at any time. Changes will be communicated via email or our website.
• For questions or clarifications, please reach out to our customer support team.

If you have any concerns, we encourage you to contact us before requesting a refund to explore alternative solutions.